Credit card issuers ranked by CFPB complaints — 393,280 complaints across 36 companies
The 36 card issuers and credit-related companies that drew the most credit card complaints to the Consumer Financial Protection Bureau between 2019 and 2026 — 393,280 of the 420,754 complaints filed against the credit card product in that database. For every company this page tracks the year-by-year complaint trend, whether the company responded in a timely way, and what came of the complaints. Each company’s row links to its own page with the full breakdown.
Complaints by issuer, 2019–2026
| # | Issuer | Complaints (2019–2026) | Share of product | 2026 (YTD) | Timely response | Fetched |
|---|---|---|---|---|---|---|
| 1 | CAPITAL ONE FINANCIAL CORPORATION | 50,332 | 12.0% | 9,742 | 100.0% | 2026-09-17 |
| 2 | CITIBANK, N.A. | 44,563 | 10.6% | 8,431 | 100.0% | 2026-09-17 |
| 3 | SYNCHRONY FINANCIAL | 32,325 | 7.7% | 6,510 | 98.9% | 2026-09-17 |
| 4 | JPMORGAN CHASE & CO. | 32,090 | 7.6% | 4,945 | 100.0% | 2026-09-17 |
| 5 | BANK OF AMERICA, NATIONAL ASSOCIATION | 26,771 | 6.4% | 4,450 | 97.1% | 2026-09-17 |
| 6 | AMERICAN EXPRESS COMPANY | 24,707 | 5.9% | 4,142 | 99.7% | 2026-09-17 |
| 7 | EQUIFAX, INC. | 20,341 | 4.8% | 1,106 | 100.0% | 2026-09-17 |
| 8 | TRANSUNION INTERMEDIATE HOLDINGS, INC. | 19,347 | 4.6% | 1,354 | 100.0% | 2026-09-17 |
| 9 | Bread Financial Holdings, Inc. | 18,428 | 4.4% | 2,606 | 100.0% | 2026-09-17 |
| 10 | Experian Information Solutions Inc. | 18,135 | 4.3% | 1,292 | 100.0% | 2026-09-17 |
| 11 | DISCOVER BANK | 13,553 | 3.2% | 806 | 100.0% | 2026-09-17 |
| 12 | WELLS FARGO & COMPANY | 13,426 | 3.2% | 2,636 | 99.6% | 2026-09-17 |
| 13 | BARCLAYS BANK DELAWARE | 12,601 | 3.0% | 1,958 | 100.0% | 2026-09-17 |
| 14 | U.S. BANCORP | 10,087 | 2.4% | 1,343 | 100.0% | 2026-09-17 |
| 15 | GOLDMAN SACHS BANK USA | 9,807 | 2.3% | 2,123 | 100.0% | 2026-09-17 |
| 16 | TD BANK US HOLDING COMPANY | 6,679 | 1.6% | 1,050 | 100.0% | 2026-09-17 |
| 17 | NAVY FEDERAL CREDIT UNION | 4,961 | 1.2% | 889 | 100.0% | 2026-09-17 |
| 18 | CLGF Holdco 1, LLC | 3,866 | 0.9% | 775 | 94.4% | 2026-09-17 |
| 19 | Chime Financial Inc | 2,919 | 0.7% | 779 | 99.8% | 2026-09-17 |
| 20 | Atlanticus Services Corporation | 2,651 | 0.6% | 571 | 93.9% | 2026-09-17 |
| 21 | Comerica | 2,605 | 0.6% | 45 | 99.7% | 2026-09-17 |
| 22 | UNITED SERVICES AUTOMOBILE ASSOCIATION | 2,518 | 0.6% | 312 | 100.0% | 2026-09-17 |
| 23 | Block, Inc. | 2,393 | 0.6% | 356 | 97.7% | 2026-09-17 |
| 24 | Netspend Corporation | 2,074 | 0.5% | 18 | 98.6% | 2026-09-17 |
| 25 | Paypal Holdings, Inc | 1,980 | 0.5% | 399 | 99.8% | 2026-09-17 |
| 26 | FIRST NATIONAL BANK OF OMAHA | 1,548 | 0.4% | 214 | 99.7% | 2026-09-17 |
| 27 | PNC Bank N.A. | 1,534 | 0.4% | 193 | 100.0% | 2026-09-17 |
| 28 | TRUIST FINANCIAL CORPORATION | 1,494 | 0.4% | 209 | 98.7% | 2026-09-17 |
| 29 | Conduent Incorporated | 1,429 | 0.3% | 9 | 61.9% | 2026-09-17 |
| 30 | Avant Holding Company, Inc. | 1,387 | 0.3% | 271 | 99.0% | 2026-09-17 |
| 31 | Continental Finance Company, LLC | 1,257 | 0.3% | 210 | 100.0% | 2026-09-17 |
| 32 | Synovus Bank | 1,237 | 0.3% | 8 | 100.0% | 2026-09-17 |
| 33 | Self Financial Inc. | 1,150 | 0.3% | 274 | 98.3% | 2026-09-17 |
| 34 | Incomm Holdings Inc. | 1,090 | 0.3% | 9 | 89.5% | 2026-09-17 |
| 35 | FIFTH THIRD FINANCIAL CORPORATION | 1,021 | 0.2% | 99 | 100.0% | 2026-09-17 |
| 36 | Affirm Holdings, Inc | 974 | 0.2% | 317 | 100.0% | 2026-09-17 |
2026 (YTD) counts cover January 1 through 2026-09-17; the CFPB publishes complaints with a 15-day lag, so the last weeks of the window are still filling in. Timely response is the share of the company’s complaints where the CFPB recorded the company’s response as timely.
Where the complaints concentrated
The top 36 companies hold 93.5% of all 420,754 credit-card complaints filed with the CFPB since 2019. CAPITAL ONE FINANCIAL CORPORATION alone accounts for 50,332 complaints (12.0% of the product), and the newest year is pacing ahead: issuers on this page drew 60,451 complaints in 2026 (YTD) alone. The list is a cross-section of who consumers actually complain about, not a sample — companies appear only because the CFPB’s own company aggregation places them there, with their names exactly as the database publishes them.
Source and method
Every figure on this page was read live from the CFPB public consumer complaint database API (no key required) on 2026-09-17. Credit-card complaints were filed under two product names over the years — “Credit card” from 2023 onward and “Credit card or prepaid card” before that — and this page counts both, so the yearly trend spans the full 2019–2026 window. Company names are reproduced verbatim from the API’s company aggregation; no complaint narratives or personal details are republished here, only the aggregate counts the CFPB computes itself.