JPMORGAN CHASE & CO. credit card complaints at the CFPB
Consumers filed 32,090 credit card complaints against JPMORGAN CHASE & CO. with the Consumer Financial Protection Bureau between 2019 and 2026 — the 4th-largest count among the 36 issuers the card-issuer cross-section covers, and 7.6% of every credit-card complaint in the CFPB’s database for that window. 100.0% of them were answered in a timely way.
Complaints by year
| Year | Complaints | Share of JPMORGAN CHASE & CO. |
|---|---|---|
| 2019 | 2,415 | 7.5% |
| 2020 | 3,038 | 9.5% |
| 2021 | 2,881 | 9.0% |
| 2022 | 3,143 | 9.8% |
| 2023 | 4,441 | 13.8% |
| 2024 | 5,276 | 16.4% |
| 2025 | 5,951 | 18.5% |
| 2026(YTD) | 4,945 | 15.4% |
| 2019–2026 total | 32,090 | 100.0% |
2026 counts run through 2026-09-17 only; the CFPB publishes complaints with a 15-day lag, so recent weeks are still filling in. Against 2025’s 5,951 complaints, 2026 is pacing behind the prior year on a year-to-date basis.
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 24,394 | 76.0% |
| Closed with monetary relief | 4,241 | 13.2% |
| Closed with non-monetary relief | 3,369 | 10.5% |
| In progress | 86 | 0.3% |
The CFPB also records whether the company responded on time: 32,090 timely (100.0%) versus 0 not timely (0.0%).
Source
Every figure on this page was read live on 2026-09-17 from the CFPB public consumer complaint database API (query filtered to company “JPMORGAN CHASE & CO.”, product credit card, complaints received from 2019 onward). The company name is reproduced verbatim from the database; only aggregate counts are shown — no complaint narratives or personal details.