EQUIFAX, INC. credit card complaints at the CFPB
Consumers filed 20,341 credit card complaints against EQUIFAX, INC. with the Consumer Financial Protection Bureau between 2019 and 2026 — the 7th-largest count among the 36 issuers the card-issuer cross-section covers, and 4.8% of every credit-card complaint in the CFPB’s database for that window. 100.0% of them were answered in a timely way.
Complaints by year
| Year | Complaints | Share of EQUIFAX, INC. |
|---|---|---|
| 2019 | 64 | 0.3% |
| 2020 | 51 | 0.3% |
| 2021 | 78 | 0.4% |
| 2022 | 222 | 1.1% |
| 2023 | 3,080 | 15.1% |
| 2024 | 7,382 | 36.3% |
| 2025 | 8,358 | 41.1% |
| 2026(YTD) | 1,106 | 5.4% |
| 2019–2026 total | 20,341 | 100.0% |
2026 counts run through 2026-09-17 only; the CFPB publishes complaints with a 15-day lag, so recent weeks are still filling in. Against 2025’s 8,358 complaints, 2026 is pacing behind the prior year on a year-to-date basis.
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with non-monetary relief | 11,961 | 58.8% |
| Closed with explanation | 8,344 | 41.0% |
| In progress | 36 | 0.2% |
The CFPB also records whether the company responded on time: 20,341 timely (100.0%) versus 0 not timely (0.0%).
Source
Every figure on this page was read live on 2026-09-17 from the CFPB public consumer complaint database API (query filtered to company “EQUIFAX, INC.”, product credit card, complaints received from 2019 onward). The company name is reproduced verbatim from the database; only aggregate counts are shown — no complaint narratives or personal details.